Privacy Policy

Last updated: January 19, 2026

Privacy Policy – Star99.pk

Star99 Pvt Ltd (“we”, “us”, “our”) operates the website https://star99.pk and the associated mobile application (collectively, the “Platform”). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains what information we collect from you when you visit our Platform, place orders, create an account, contact us, or otherwise interact with our services (collectively, the “Services”), how we use and protect that information, and your rights regarding your data.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Platform.

1. Information We Collect

We collect the following categories of information:

A. Information You Provide Directly

Name, delivery/shipping address, billing address
Email address
Phone number (mobile/WhatsApp)
Payment information (e.g., card details, bank account info – processed securely via third-party payment gateways)
Order details and purchase history
Account login credentials (email/password)
Any information you provide when contacting customer support, writing reviews, or participating in promotions/contests

B. Automatically Collected Information

Device information (IP address, browser type/version, operating system, device ID)
Usage data (pages visited, time/date of visit, products viewed, time spent, referral source)
Location data (approximate location from IP or with consent from GPS)
Cookies, pixels, and similar tracking technologies (for analytics, advertising, and site functionality)

C. Information from Third Parties

Payment verification from banks/payment processors
Delivery status updates from logistics partners
Social login data (if you sign in via Google, Facebook, etc.)

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders (including payment processing, shipping, and delivery)
To manage your account and provide customer support
To communicate with you about orders, promotions, updates, and respond to inquiries
To improve our Services, website performance, and user experience
To prevent fraud, abuse, and unauthorized access
To send marketing communications (promotions, newsletters) – you may opt out at any time
To comply with legal obligations, resolve disputes, and enforce our agreements
For internal analytics, business planning, and market research

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. These may include:

Essential cookies (required for site functionality)
Performance & analytics cookies (e.g., Google Analytics)
Advertising cookies (to show relevant ads on our site and third-party sites)

You can manage cookies through your browser settings. Disabling cookies may limit some features of our Platform.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your information with:

Service providers (payment gateways, logistics/delivery companies, cloud hosting, email/SMS services, fraud detection tools)
Business partners (limited to order fulfillment – e.g., courier services like TCS, Leopard, or Pakistan Post)
Legal authorities when required by law, court order, or to protect our rights/safety
Successors in case of merger, acquisition, or sale of assets

We require third parties to respect the confidentiality of your data and use it only for the purposes we specify.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration (e.g., encryption for payment data, secure servers, access controls).

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

In the event of a personal data breach, we will notify affected users and relevant authorities as required by law.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Order-related data is typically retained for 5–7 years for tax, accounting, and warranty purposes. You may request deletion of certain data (subject to legal exceptions).

7. Your Rights

Depending on applicable law, you may have the right to:

Access your personal data we hold
Correct inaccurate/incomplete data
Request deletion of your data (subject to exceptions)
Object to or restrict certain processing
Withdraw consent (where processing is based on consent)
Lodge a complaint with the relevant supervisory authority

To exercise these rights, contact us at the details below. We will respond within a reasonable timeframe.

8. Marketing Communications

You can opt out of promotional emails/SMS by:

Clicking the “unsubscribe” link in any marketing message
Updating your account preferences
Contacting us directly

We may still send transactional messages (order confirmations, shipping updates).

9. International Data Transfers

As an ecommerce business in Pakistan, some of our service providers (e.g., cloud storage, analytics tools) may be located outside Pakistan. We take steps to ensure appropriate safeguards are in place for any cross-border transfer of data.

10. Children’s Privacy

Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically. Significant changes will be notified via email or a prominent notice on our Platform.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Star99 Pvt Ltd Phone: +92 320 3752858

Thank you for trusting Star99.pk with your information. We are committed to safeguarding your privacy while providing you with the best online shopping experience.

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