Returns & Exchanges

At Star99, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Return Eligibility

• Returns are accepted within 14 days of receiving your order.
• Products must be unused, in original packaging, and in the same condition as received.
• Some items (e.g., opened electronics or personal items) may not be eligible for return for hygiene or safety reasons.

How to Return

• Contact our customer support at Info@star999.pk or call +92 342 478 9827 to initiate a return.
• Provide your order number and reason for return.
• We will guide you through the return shipping process.

Exchanges

• If you want to exchange a product for a different model or color, please contact us within the return window.
• Exchanges are subject to product availability.

Refunds

• Once your returned item is received and inspected, we will notify you of the refund status.
• Approved refunds will be processed to your original payment method within 7-10 business days.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.